PENGARUH KUALITAS SUMBER DAYA MANUSIA DAN EFEKTIVITAS ORGANISASI TERHADAP PELAYANAN MASYARAKAT PADA DINAS KESEHATAN DAN KELUARGA BERENCANA KABUPATEN BARITO UTARA

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Sofia ,MM
Taufik , MM

Abstract

This study discusses the significant influence of human resources quality (X1) and effectiveness of organization (X2) on the Service Quality at  the Healthy and Family Planning Department of North Barito Regency, simultaneously and partially. This is a quantitative research which uses questionnaire as the data collection instrument. Then, the data is analyzed by using Statistic Multiple Regressions with the help of SPSS 9.0 version program. The results of this study are: (1) Partially, human resources quality (X1) and effectiveness of organization (X2) significantly influence the service quality (Y) at the healthy and family planning department of North Barito Regency. (2) Simultaneously, the human resources quality (X1) and effectiveness of organization (X2) significantly influence the service quality (Y). The degree of the human resources quality (X1) and effectiveness of organization (X2) influence on the service quality is 58%. It means there are 49,2% that affected from other variables that not researched by this study.

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